Frequently Asked Questions

Choose products from the catalog, add them to your cart, and follow the guided process to checkout.

No, you can also purchase as a guest. By registering, you can find your orders, addresses, and favorites, and the next time you'll go faster.

Write to us at info@enotecarizzi.it or call us at 035/940258. If we can find it, we'll get it for you.

Yes, if it hasn't shipped yet. Please contact us as soon as possible with your order number.

The visible products are in stock. It's possible, though rare, that the same product may be ordered by multiple customers simultaneously; in that case, we will notify you immediately.

We will immediately ship the available products and inform you of the delivery times for the remaining items, with no additional shipping costs. If you prefer to cancel the backordered portion, please write to us.

Call us at 035/940258: for nearby areas, we can often manage same-day express deliveries.

Yes, at checkout, you can specify a separate shipping address and even a personalized message if it's a gift.

Yes, choose “In-store pickup” at checkout: we'll notify you when your order is ready in Trescore Balneario.

Credit/debit cards, Apple Pay, Google Pay, PayPal (with installment payments where available), Satispay, and bank transfer. All in euros.

Yes. Transactions go through Stripe and PayPal, with bank-level encryption. Card data is not saved on our servers.

For private customers, prices include VAT. For professional customers (Horeca), prices exclude VAT.

It is the lowest price applied in the 30 days prior, as required by European legislation (Omnibus Directive). It serves to make the actual discount transparent.

Shipping is free over [TO BE CHECKED: free shipping threshold for private customers, e.g., €99]. Below this threshold, the cost is calculated based on weight and shown in the cart before payment.

Generally [FOR VERIFICATION: average GLS real-time, approximately 2–3 business days] from order confirmation. Islands and remote areas may require an additional 1–2 days.

Yes, the merchandise travels by express courier with an insurance policy: in case of breakage or loss, you are covered.

Accept the package with written reservation on the courier's receipt (a phrase like “I accept with reservation for visible damage”), then write to us within 7 days attaching photos. We will proceed immediately with a replacement or refund. If the damage is very severe and the contents are clearly compromised, you can also refuse.

No problem. Before delivery, you will receive an email from GLS with the expected date. If you are not home, the courier will leave the package at the nearest GLS Access Point, and the same email will provide all the instructions for picking it up.

Yes, in a list of selected countries. You can find the updated list on the page [TO BE VERIFIED: “Where we ship” page slug when created].

0.50 – 0.70 – 0.75 – 1 liter. Large formats (magnum and above) are not available for export.

For private EU customers, we apply Italian VAT until the OSS threshold is reached, after which the VAT of the destination country applies. For foreign VAT numbers, sales are VAT-exempt.

We highlight wines with dedicated symbols. Bio, Vegan and those of sustainable canteens.

It's the cost of the bottle per liter: it's used to immediately compare different sizes.

We will update the vintages based on actual availability. If the vintage changes between the order and shipment, we will contact you before proceeding.

Yes, from the product page you can activate email notifications.

Yes, for Italy. You can find the oil in the dedicated category.

Fill out the Horeca form with the VAT number and business details. We will verify the request and confirm activation via email.

Prices exclude VAT, conditions reserved on the catalog, automatic invoice, Free shipping over €150 + VAT.

No, until your account is confirmed, you cannot complete orders under professional terms.

Yes, within 14 days of delivery (right of withdrawal), provided the bottles are intact and sealed. Return shipping costs are your responsibility. The refund will be issued within 14 days of receiving the returned goods.

From the login page, click on “Forgot password” and follow the link received via email.

From your personal area, update your data and preferences. For cancellation, write to us at info@enotecarizzi.it: we are processing the request in compliance with GDPR.

Sure. We are at Trescore Balneario (BG), via A. Locatelli 21/h — since 1973. For personalized advice, write to us or call us at 035/940258.